Internal DT Request Form

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Internal DT Request Form

"*" indicates required fields

Contact Information

Dealertrack Id (ex: EXA)*

Relevant Urls

Your role*

Your Email*

Additional Contacts (Email Addresses Only)

Request Details

Type of Request*

Priority*

Please note that this form submits cases directly to the Esntial Support Team. If you are looking to send a case to the Dealer.Com Web Integration Team, please select "3rd Party Integration"

Type of OEM / Profile Request*

SalesForce or Rally Case Number*

What version of DR?*

Platform?

On Platform

Off Platform

* Please ensure you have included a dealership contact for off platform accounts.

F&I Provider Name (1)*

Account/Provider ID*

F&I Products*

F&I Provider Name (2)

Account/Provider ID

F&I Products

F&I Provider Name (3)

Account/Provider ID

F&I Products

F&I Provider Name (4)

Account/Provider ID

F&I Products

Would you like to add, remove, update, or audit integrations?*

Add

Remove

Update

Active Integration Audit (list of active integrations)

Integration Impact Audit (readout of impact on site)

"Please be advised that the turnaround on these requests is 7-10 business days"

Type of Inventory Request*

Feed setup (Import/Export)

Issue (Missing Vehicles, Incorrect Pricing, etc.)

Has this request gone through Engineering intake or Implementation?*

Yes

No

3rd Party Company Name*

Product Name*

3rd Party Company Name (if applicable)

Is this a feed to or from Dealer.com?*

Provider ID / Filename (if applicable)

Inventory Condition*

New

Used

Supplemental feed or providing all data, prices, images?*

All Data

Prices

Images

Comments

Is this related to a global work item?*

Please provide the global work item number*

Subject*

Message

Please provide more information on your request / issue.

Message*

Please provide 2-3 stock examples of missing vehicles or stock examples with their expected prices.

Message*

Please provide more information on your request / issue.

Examples (cars/additional links/etc)*

Please add any specific examples of affected VINs, Payments, or other information that would help us troubleshoot.

Attach a File

Drop files here or

Max. file size: 2 GB.

CAPTCHA

Phone

This field is for validation purposes and should be left unchanged.

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